Grantee Support
Common Grantee Questions
Listed below are answers to the most common questions received from current grantees of the Trust.
Please see the grant reporting requirements.
- Click on the My Account link at the top of this page to access the online grants portal, and log in with your existing username and password
- If you are a new staff member at a grantee organization or do not have log in credentials to the Trust’s grants portal, click here to register for access.
New users of the grants portal will need to register for access. Please click here to register. Once registered, you will be able to access all of the proposal and report records for your organization. Please do not use a former employee’s log-in credentials, as this can result in missed emails regarding the status of a proposal, report, or grant.
Please contact Grants@SmithHT.org for assistance. Be sure to add the domain @fluxx.io to your whitelist or Safe Senders list.
If your organization has a new Executive Director or CEO, a change in project leadership, or a new contact person for an active grant, please notify Grants@SmithHT.org so the Trust can update your organization’s records and ensure the appropriate staff receive grant-related emails.
Please see the grant acknowledgement policy.
An organization can only have one active grant at a time, and organizations may receive a grant from the Trust no more than every other year. For more information, please see the GrantSeekers page.
The Trust staff work remotely and do not check mail on a regular basis. All proposal and report related materials should be submitted through the Trust’s online grants portal. Please also feel free to communicate directly with the Grants Director by email and phone.
Send audit verification requests from your auditors to the Director of Grants Management at DGaff@SmithHT.org for assistance. Please do not send these requests by post.
Please contact the Finance and Operations Manager at JFerraiolo@SmithHT.org for assistance.
Have a question not answered above?
Please email Grants@SmithHT.org, or call our office at 415-332-0166.